Refund Policy
Our commitment to transparency in donation processing and refund procedures.
Last Updated: December 2025
Our Commitment to Donors
At Karuna Seva Foundation, we value the trust our donors place in us. This Refund Policy outlines the circumstances under which donations may be refunded and the process for requesting refunds.
We are committed to using donations responsibly and transparently for our charitable mission of serving humanity with compassion.
General Refund Policy
Important Notice:
As a charitable organization, donations are generally considered final and non-refundable once processed. However, we understand that exceptional circumstances may arise, and we are committed to addressing legitimate refund requests fairly and promptly.
Refund Eligibility Criteria:
- Technical errors during payment processing
- Duplicate transactions due to system errors
- Unauthorized transactions (with proper documentation)
- Donations made in error due to website malfunction
- Exceptional personal circumstances (evaluated case-by-case)
Refund Categories
✅ Automatic Refunds
Processing Time: 3-7 business days
- Payment gateway failures or technical errors
- Duplicate charges due to system glitches
- Failed transaction that was incorrectly charged
⚠️ Case-by-Case Review
Processing Time: 7-14 business days
- Accidental donations due to user error
- Donations made by minors without parental consent
- Exceptional personal financial hardship
- Disputed transactions with valid documentation
❌ Non-Refundable
These donations cannot be refunded:
- Donations made more than 30 days ago
- Donations already utilized for charitable activities
- Change of mind without valid reason
- Donations made with full knowledge and intent
Recurring Donations
Subscription Management
For recurring donations, you have full control over your subscription:
- Cancel Anytime: You can cancel your recurring donation at any time through your account dashboard
- Immediate Effect: Cancellations take effect immediately for future payments
- Past Payments: Already processed recurring payments follow the same refund policy as one-time donations
- No Penalties: There are no fees or penalties for canceling recurring donations
How to Cancel: Log in to your account → Go to "Manage Recurring Donations" → Click "Cancel" next to the subscription you want to stop.
How to Request a Refund
Step-by-Step Process:
Contact Us
Send an email to contact@karunasevafoundation.com with "Refund Request" in the subject line
Provide Information
Include transaction ID, donation amount, date, and reason for refund request
Review Process
Our team will review your request within 2-3 business days and respond with a decision
Refund Processing
If approved, refunds are processed to the original payment method within 7-10 business days
Required Information for Refund Requests:
- Full name and email address used for donation
- Transaction ID or receipt number
- Date and amount of donation
- Detailed reason for refund request
- Supporting documentation (if applicable)
Refund Processing Times
Request Review
2-3 business days
Processing
3-7 business days
Bank Processing
5-10 business days
Please Note:
Refund processing times may vary depending on your bank or payment provider. International transactions may take additional time to process.
Contact Us for Refunds
For refund requests or questions about our refund policy, please contact us:
contact@karunasevafoundation.com
Subject: "Refund Request"
📞 Phone
+91 8108100171
Mon-Fri, 9 AM - 6 PM IST
📍 Address
Karuna Seva Foundation
B-402, Magnolia Enclave, Nahar's Amrit Shakti
Chandivali, Mumbai - 400072, Maharashtra
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our procedures or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify users of significant changes via email or website notice
- Provide reasonable notice before changes take effect
Your continued use of our donation services after changes are made constitutes acceptance of the updated Refund Policy.